Frequently Asked Questions
Everything you need to know about shopping at Grailed Locker.
Are all items sold on Grailed Locker authentic?
Yes, every item undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before it is listed on our platform.
How long does shipping typically take?
We process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for items that do not match their description. Due to the limited nature of our curated collection, we do not accept returns for change of mind or sizing issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Affirm.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'Brand New with Tags' to 'Gently Used.' Detailed photos and descriptions of any minor flaws are always included on the product page.