Frequently Asked Questions
How long does shipping typically take?▼
Orders are processed within 48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take up to two weeks depending on your location.
What is your return policy?▼
We offer a 14-day return window for items in original condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?▼
Grailed Locker supports all major credit cards, PayPal, Apple Pay, and Google Pay. We use encrypted processing to ensure your financial information remains completely secure and private.
How do you guarantee product quality?▼
Every item undergoes a rigorous multi-point inspection by our expert team. We verify authenticity and condition to ensure you receive only premium, high-quality fashion pieces every time.
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